Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit, contact, make a purchase from or otherwise use the services of www.joyjenstudio.com. This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Squarespace, Stripe or any third party services you access through this site.
INFORMATION WE COLLECT: To fulfil your order, you must provide us with certain information (which you authorised Squarespace & Stripe to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of artwork, for example), if you contact us directly.
WHY WE NEED YOUR INFORMATION AND HOW WE USE IT: We rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
and as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Squarespace and Stripe Policies and Terms of Use. We use your information as necessary to comply with our obligations.
INFORMATION SHARING AND DISCLOSURE: Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows: Squarespace. We share information with our e-commerce website host Squarespace as necessary to provide you our services and comply with our obligations under both their Policy and Terms of Use. Stripe. We share information with our payments platform Stripe as necessary to provide you our services and comply with our obligations under both their Policy and Terms of Use. Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law. Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
DATA RETENTION: We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for 4 years.
YOUR RIGHTS: If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
ACCESS. You have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
CHANGE, RESTRICT DELETE. You also have rights to change, restrict our use of, or delete your personal information. Excluding exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
OBJECT. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
CHANGES: We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For purposes of EU data protection law, we, Joy Jen Studio Ltd, are the data controllers of your personal information. If you have any questions or concerns, or would like to make a complaint, please contact us at hello@joyjenstudio.com.